
Chapter 7 – Warranty,Service, & Technical Support
26 Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387A)
number. If the product is out of warranty, a payment in advance is required. Accptable means of payment include credit
card, wire transfer or a check in U.S. dollars drawn on a U.S. bank. Repaired units shall be shipped freight collect, unless
other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective,
. When calling the U.S., please
direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at
+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-
caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
International distributors should contact their MTS International sales representative for information about the repair of
the Multi-Tech products.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective,
etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your
questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763)
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-
caused damages are billed on a time-plus-materials basis.
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech
products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Email: info@thesupplynet.com
Internet:
http://www.thesupplynet.com
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