Multi-tech-systems MT5634MSV Manual de usuario

Model MT5634MSVData/Fax/Voice Messaging ModemUser Guide

MessageSaver User Guide2IntroductionCongratulations on your purchase of a Multi-Tech MessageSaver! You have acquiredone of the finest intelligent data

MessageSaver User Guide922. Type AT&T1 and press ENTER. This places your modem in analog loopbackmode in the originate mode. A CONNECT message sho

C Loopback Tests934. Type the escape sequence +++AT and press ENTER to bring your modem intoonline command mode.5. Type AT&T6 and press ENTER. T

MessageSaver User Guide944. Type AT&T3 and press ENTER. Once you receive an OK message from your mo-dem (if responses are enabled), your modem is

D Warranty, Service, and Technical Support95Appendix D: Warranty, Service, andTechnical SupportLimited WarrantyMulti-Tech Systems, Inc. (MTS) warran

MessageSaver User Guide96Technical SupportMulti-Tech Systems has an excellent staff of technical support personnel available tohelp you get the most o

D Warranty, Service, and Technical Support975. If you select Zmodem, the transfer will begin automatically. If you select anotherprotocol, you may h

MessageSaver User Guide98Modem AccessoriesSupplyNet, Inc., can supply you with replacement transformers, cables and connec-tors for select Multi-Tech

E Upgrade Procedures99Appendix E: Upgrade ProceduresIntroductionYour modem is controlled by semi-permanent software, called firmware, that isstored

MessageSaver User Guide100Step 2: Identify the Current Firmware VersionIdentify the current version of the firmware at the Multi-Tech Web site or BBS.

E Upgrade Procedures101Step 3: Download the Upgrade FileMulti-Tech Web Site1. If you are not already at the Firmware page of the Multi-Tech Web site

1 Introduction3What Is in Your Modem Package?Your modem package has several components. Please make sure you have them allbefore trying to operate y

MessageSaver User Guide1024. Type AT&W1Z and press ENTER to clear your stored parameters and resetyour modem to factory default.5. Close the termi

Index

MessageSaver User Guide104Symbols11-bit mode 4156K operation 2digital loss when used withPBX 44disabling the auto rate 44maximum connect speed 43Aabor

Index105EEcho Command Mode Characterscommand 32Echo Online Data Characterscommand 32Enable Synchronous Buffered Modecommand 41ENTER key 31Enter Setup

MessageSaver User Guide106S8 42S89 44S9 42, 49setting 34safety 6Select Maximum MNP Block Sizecommand 38Select Stored Configuration com-mand 37serial c

MessageSaver User Guide4

2Quick Start

MessageSaver User Guide6IntroductionWe know you are eager to get your MessageSaver up and running, so we’ll showyou step-by-step how to set it up, che

2 Quick Start7Step 1: Mount the FeetThe modem comes with a strip of self-adhesive plastic feet, which you can optional-ly mount on the bottom of the

MessageSaver User Guide8J8 Speaker ModeJ8Closed: Stereo (default)Open: MonoFigure 2-2. Location of speaker jumper.Changing the Speaker JumperThe speak

2 Quick Start9Step 3: Connect the Modem to Your SystemPlacing the modem in a convenient location, connect it to your computer’s serialport, to the t

MessageSaver User Guide10Note: The Federal Communications Commission (FCC), Industry Canada, and theBritish Approvals Board for Telecommunications (BA

2 Quick Start11Step 4: Install the Modem in WindowsIf you use Windows 95, Windows 98, or Windows NT 4.0, you must install the mo-dem in the operatin

iiFCC Part 15This equipment has been tested and found to comply with the limitsfor a Class B digital device, pursuant to Part 15 of the FCC Rules. The

MessageSaver User Guide12Step 5: Install and Configure Your SoftwareYou must have communication software installed in your computer to use the Mes-sag

2 Quick Start13a 14550 UART as an 8250A UART. If you have an 80386 or later computer, yourUART is most likely a 14550 or 16550AFN.7. If the software

MessageSaver User Guide1413. Type Z and press ENTER to select the Zmodem transfer protocol.14. The download begins automatically. As the file is copie

2 Quick Start1516. In the HyperTerminal window, click File, then click Save to save the HyperTer-minal connection description.Windows Terminal1. Ope

MessageSaver User Guide16Step 7: Send a FaxTo test your modem’s fax capabilities, send the completed registration file that youdownloaded in “Step 6:

2 Quick Start174. Select Start | Programs | Accessories | Fax | Compose new fax.5. The Compose New Fax wizard appears. Click Next.6. If you are send

MessageSaver User Guide18

3MessageSaverOperation

MessageSaver User Guide20IntroductionLike other modems, the Multi-Tech MessageSaver can operate under the control of acommunication program such as Ph

3 MessageSaver Operation21•Download of the greeting message into the modem’s memory.•Deletion of messages and faxes in the modem’s memory.•Specific

iiiModel MT5634MSVData/Fax/Voice Messaging ModemUser Guide

MessageSaver User Guide22Independent Mode Operation in PhoneToolsIn PhoneTools, Independent mode control is provided in two dialog boxes: the Inde-pen

3 MessageSaver Operation23Independent Mode Control Dialog BoxFrom the Independent Mode Control dialog box you can :• Download all faxes and voice me

MessageSaver User Guide24Independent Mode Operation Using the Front PanelThis section describes how to use the MessageSaver’s front panel to play back

3 MessageSaver Operation25Indicator LightsThe MessageSaver has ten LED indicators on the front panel that indicate status,configuration, and activit

MessageSaver User Guide26Answering a Call with the SpeakerphoneTo answer an incoming telephone call using the speakerphone, or to switch to themodem’s

3 MessageSaver Operation27Using the MessageSaver in Speakerphone ModeThe MessageSaver enables you answer a call without using a telephone handset. I

MessageSaver User Guide28Remote Control KeysDial To perform0 (Reserved for future use.)1 During replay: Erase the current mesage.During greeting annou

4AT Commands,S-Registers &Result Codes

MessageSaver User Guide30AT CommandsAT commands are used to control the operation of your modem. They are so calledbecause each command must be preced

4 AT Commands, S-Registers, and Result Codes31AT Command SummaryCommand: AT Attention CodeValues: n/aDescription: The attention code precedes all co

ivMessageSaver User GuideModel MT5634MSVP/N 88301250 Revision B (5/1/99)©1999, by Multi-Tech Systems, Inc.All rights reserved. This publication may no

MessageSaver User Guide32V Switch to speakerphone mode and dial the following num-ber. Use ATH command to hang up.W Wait for a new dial tone before co

4 AT Commands, S-Registers, and Result Codes33I5 Display the board ID: software version, hardware version, andcountry IDI9 Display the country code

MessageSaver User Guide34Command: QnResult Codes Enable/DisableValues: n = 0 or 1Default: 0Description: Q0 Enables result codes.Q1 Disables result cod

4 AT Commands, S-Registers, and Result Codes35X3 Extended result codes with BUSY; does not look for dial tone.X4 Extended result codes with NO DIALT

MessageSaver User Guide36Command: &FnLoad Factory SettingsValues: n = 0Default: NoneDescription: &F0 Load factory settings as active configura

4 AT Commands, S-Registers, and Result Codes37Command: &TnV.54 Test CommandsValues: n = 0, 1, 3 or 6Default: NoneDescription: &T0 Abort. Sto

MessageSaver User Guide38Command: \AnSelect Maximum MNP Block SizeValues: n = 0, 1, 2, or 3Default: 3Description: \A0 64-character maximum.\A1 128-cha

4 AT Commands, S-Registers, and Result Codes39\K4 Send break to the computer in sequence with the receiveddata.\K5 Same as \K4.Online command mode.

MessageSaver User Guide40Command: \VnProtocol Result CodeValues: n = 0, 1, or 2Default: 1Description: \V0 Disable the appending of the protocol result

4 AT Commands, S-Registers, and Result Codes41Command: $DnDTR DialingValues: n = 0 or 1Default: 0Description: $D0 Disables DTR dialing.$D1 Dials the

ContentsvChapter 1: IntroductionIntroduction ...

MessageSaver User Guide42S-RegistersCertain modem values, or parameters, are stored in memory locations called S-registers.Use the S command to read o

4 AT Commands, S-Registers, and Result Codes43S37 decimal 0–19 0 Sets the maximum V.34 “upstream” speed atwhich the modem attempts to connect.0 = ma

MessageSaver User Guide44S42 decimal 0–1 1 Enables/disables the 56K auto rate. When56K auto is disabled, fallback to V.34 is alsodisabled. 0 = disable

4 AT Commands, S-Registers, and Result Codes45Result CodesIn command mode your modem can send responses called result codes to your com-puter. Resul

MessageSaver User Guide4690 BLACKLIST FULL Blacklist is full100 * CONNECT 28000 Connected at 28000 bps, 56K rate (V.90)101 * CONNECT 29333 Connected a

5RemoteConfiguration

MessageSaver User Guide48IntroductionRemote configuration is a network management tool that allows you to configuremodems anywhere in your network fro

5 Remote Configuration49Note: You can only change the setup password locally; you cannot do it remotely.Also, passwords are case sensitive. The next

MessageSaver User Guide50

6SolvingProblems

MessageSaver User GuideviStopping the Play of Voice Messages ... 26Listening to

MessageSaver User Guide52IntroductionYour modem was thoroughly tested at the factory before it was shipped. If you areunable to make a successful conn

6 Solving Problems53The Modem Does Not Respond to CommandsMake sure the modem is plugged in and turned on. (See “None of the IndicatorsLight.”)Make

MessageSaver User Guide54click Advanced, and select the new port address and/or interrupt. If you wish touse COM3 or COM4, note that COM3 shares an IR

6 Solving Problems55If the modem reports BUSY, the other number might be busy, in which case youshould try again later, or it might indicate that yo

MessageSaver User Guide56The Modem Cannot Connect When AnsweringAutoanswer might be disabled. Turn on autoanswer in your datacomm programor send the c

6 Solving Problems57If you are running under Windows 3.1 and have a 16550AFN UART, you mightneed to turn on the 16550’s data buffers and/or replace

MessageSaver User Guide58

7PhoneTools

MessageSaver User Guide60IntroductionTo retrieve messages and faxes from the MessageSaver, you must install PhoneToolson your computer. A compact disc

7 PhoneTools61Using PhoneTools’ Status BarThe Status Bar gives access to all the functions featured in PhoneTools. You can se-lect a menu option thr

ContentsviiListening to Received Messages from a Remote Phone ... 65Listening to Received Messages in PhoneToo

MessageSaver User Guide62• Click to display the Dial Box. Enter the name and phone number of the personyou want to call, then click OK.• Click to

7 PhoneTools636. Click OK.Tip: You can copy an entry from the Phone Book by clicking in the Dial Box.Voice ModuleClick the Voice button to select

MessageSaver User Guide64Warning: The default message retrieval keys for Answerphone may be differentfrom those used when the MessageSaver is in Indep

7 PhoneTools65Listening to Received Messages from a Remote PhoneTo remotely listen to messages using Answerphone, PhoneTools must be runningand the

MessageSaver User Guide66Recording an AnnouncementAnnouncements are used to greet and guide the caller. You can use the pre-recordedannouncements, or

7 PhoneTools67Independent ModeHow Does It Work?When your PC is on and PhoneTools is running, your MessageSaver modem oper-ates like a standard modem

MessageSaver User Guide68Activating and Configuring Independent ModeThe Independent Mode Configuration dialog box enables you to select Indepen-dent m

7 PhoneTools69Managing Stored Documents: Independent Mode Control Dialog BoxWhen you start PhoneTools, Independent mode is automatically disabled an

Fax ModuleUse the Fax module to create, send, receive, and manage faxes.Faxing a Document from a Windows ApplicationUsing print capture, you can fax a

Faxing a File Directly from PhoneTools1. In PhoneTools’ fax module, click to display the Send Fax dialog box.2. In the Recipient(s) section, type th

MessageSaver User GuideviiiAppendix D: Warranty, Service, and Technical SupportLimited Warranty ...

MessageSaver User Guide72Adding a Logo to the Cover PageYou can put your own logo on the cover page. The logo should be small in size andin one of the

7 PhoneTools73Inbox and Outbox ManagementInbox ManagementAll received documents, including voice messages, faxes, and data files, are storedin the I

MessageSaver User Guide74Outbox ManagementAll transmissions are stored in the Outbox, which acts as a transmission queue. Ifthe transmission runs smoo

7 PhoneTools75Phone BookThe Phone Book stores the name, the address, and the phone, fax, and modemnumbers for each recipient.To open the Phone Book,

MessageSaver User Guide76• To select records using the keyboard, click the record you would like selected,then press the spacebar.Selected records are

7 PhoneTools77Terminal Emulation ModuleUsing the Terminal Emulation module, you can connect to computers and onlineservices to retrieve information,

MessageSaver User Guide78Uploading Files to a Remote SystemThis function can be accessed only during a modem connection.1. Click to display the Send

7 PhoneTools79Data File TransferPhoneTools’ file transfer feature lets you automatically send and receive data filesusing the Kermit, Xmodem, Ymodem

MessageSaver User Guide80The file is transmitted automatically. If the recipient uses PhoneTools, the file is add-ed to the PhoneTools Inbox. If not,

Appendixes

1Introduction

MessageSaver User Guide82Appendix A: Regulatory ComplianceFCC Part 68 Telecom1. This equipment complies with part 68 of the Federal Communications Com

A Regulatory Compliance83Manufacturer: Multi-Tech Systems, Inc.Trade Name MessageSaverModel Number: MT5634MSVFCC Registration No: AU7USA-24713-M5-ER

MessageSaver User Guide84Canadian Limitations NoticeNotice: The ringer equivalence number (REN) assigned to each terminal device pro-vides an indicati

A Regulatory Compliance85EMC and Safety ComplianceThe CE mark is affixed to the enclosed MultiTech product to confirm compliancewith the following E

MessageSaver User Guide86

B Technical Specifications87Appendix B: Technical SpecificationsYour MessageSaver modem meets the following specifications:Trade Name MessageSaver™Mo

MessageSaver User Guide88Data Modulation FSK at 300 bps, PSK at 1200 bps, QAM at 2400, 4800, and9600 bps (non-trellis), QAM with trellis-coded modulat

B Technical Specifications89Frequency Stability ±0.01%Receiver Sensitivity -43 dBm under worst-case conditionsAGC Dynamic Range 43 dBInterface EIA RS

MessageSaver User Guide90

C Loopback Tests91Appendix C: Loopback TestsIntroductionEach time you turn on your modem, it performs an automatic self-test to ensureproper operati