Multi-tech-systems RF802EW Manual de usuario Pagina 105
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Chapter 10 - Service, Warranty and Technical Support
Technical Support
Multi-Tech provides free technical support for as long as your product remains in service. Before
calling Technical Support, please read through the Troubleshooting chapter of this User Guide. Also,
ensure you have completed the Recording RouteFinder Information section below.
To contact our Technical Support group, use one of the following contact options, keeping in mind
that phone calls are handled with first priority:
Contacting Technical Support
...Using email ...By phone
France [email protected] +(33) 1-64 61 09 81
India [email protected] +(91) 124-340778
U.K. [email protected] +(44) 118 959 7774
Rest of World [email protected] 800-972-2439 (U.S. & Canada)
or +763-785-3500
Recording RouteFinder Information
Before placing a call to our Technical Support staff, record the following information about your Multi-
Tech RouteFinder.
Model no.: ________________________________
Serial no.: ________________________________
Firmware version: _________________________
Software version: _________________________
Note the status of your RouteFinder in the space provided before calling tech support. Make certain
to include error messages, diagnostic test results, problems with a specific application, etc.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Online Warranty Registration
If you have access to the World Wide Web, you can register your Multi-Tech product online at the
following URL:
http://www.multitech.com/register
- Model RF802EW 1
- Wireless Router/Access Point 1
- User Guide 1
- P/N S0000178 Revision A 2
- Record of Revisions 2
- Contents 3
- Chapter 8 LAN-to-LAN Settings 4
- Chapter 9 - Troubleshooting 4
- Chapter 1 - Introduction 6
- Front Panel 8
- Back Panel 8
- Typical Applications 9
- Specifications 10
- Hardware Installation 12
- Uplink/Normal 13
- Software Installation 15
- Remote Access 20
- Testing your Connection 24
- Chapter 4 - Telnet 25
- Async Port Settings 28
- Diagnostic 31
- RouteFinder Manager 33
- General Settings 34
- WAN Ethernet Segment 35
- Async Port 35
- Allow Remote Dial-In 37
- Remote Access Settings 40
- Port Settings 42
- Modem String Settings 45
- LAN DHCP Server 46
- Routing Settings 48
- Routing Table 49
- Filter Settings 50
- Enable Client Filter Settings 51
- Wireless Settings 53
- Refresh Device List 54
- Device Name and Password 54
- Save Settings to File 55
- Load Settings 55
- Upgrade Firmware 56
- General Diagnostic 57
- Test Connection 59
- Terminate Connection 60
- Save to File 60
- IP Address/Name 61
- Event Messages 62
- TCP/IP Tab 62
- Time Tab 63
- Status Tab 64
- Statistics Tab 65
- LAN Client Settings 67
- Network Adapter 69
- Accessing a Novell Server 74
- Access Control 79
- Set Your Access Control: 87
- Accessing a Unix Server 88
- LAN-to-LAN Settings 94
- Using LMHosts 95
- Troubleshooting 97
- and Technical Support 100
- Introduction 101
- Out of Warranty Repair Costs 102
- Technical Support 105
- Ordering Accessories 106
- About the Internet 106
- Appendixes 107
- Class B Statement 108
- FCC Part 15 108
- RouteFinder Monitor 109
- WINIPCFG and IPCONFIG 109
- Appendix C - Cabling Diagrams 111
- Glossary 112
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