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Contents
iv
MultiModemZPX User Guide
Chapter 6: Solving Problems
Introduction ........................................................................................................................... 49
The Modem Does Not Respond to Commands ............................................................... 49
The Modem Cannot Connect When Dialing .................................................................... 50
The Modem Disconnects While Online ............................................................................. 51
The Modem Cannot Connect When Answering .............................................................. 52
File Transfer Is Slower Than It Should Be ......................................................................... 52
Data Is Being Lost ................................................................................................................. 52
There Are Garbage Characters on the Monitor ................................................................ 53
The Modem Doesn’t Work with Caller ID ........................................................................ 53
Fax and Data Software Can’t Run at the Same Time ...................................................... 53
The Voice Functions Don’t Work ....................................................................................... 53
Voice Mail Test............................................................................................................... 54
Loopback Test ................................................................................................................ 54
Speakerphone Test ........................................................................................................ 54
Appendix A: Regulatory Compliance
FCC Part 68 Telecom ............................................................................................................ 56
FCC Part 15 ............................................................................................................................ 57
Fax Branding Statement ....................................................................................................... 57
Canadian Limitations Notice .............................................................................................. 58
Industry Canada ................................................................................................................... 58
Protection Against Contact with TNV Circuit .................................................................. 58
EMC, Safety, and R&TTE Directive Compliance ............................................................. 59
New Zealand Telecom Warning Notice ............................................................................ 59
South African Notice ............................................................................................................60
International Modem Restrictions ...................................................................................... 60
Appendix B: Technical Specifications
.................................................................................. 61
Appendix C: Loopback Tests
Introduction ........................................................................................................................... 63
Local Analog Loopback Test (V.54 Loop 3) ...................................................................... 63
Remote Digital Loopback Test (V.54 Loop 2) ................................................................... 64
Local Digital Loopback Test (V.54 Loop 2) ....................................................................... 65
Appendix D: Warranty, Service, and Technical Support
Limited Warranty ................................................................................................................. 67
Online Warranty Registration ............................................................................................. 67
Service .................................................................................................................................... 67
U.S. and Canadian Customers ..................................................................................... 67
International Customers (outside U.S.A. and Canada) ........................................... 68
International Distributors ............................................................................................. 68
Technical Support ................................................................................................................. 69
Internet Sites .......................................................................................................................... 69
- Chapter 1: Introduction 3
- Chapter 2: Installation 3
- Chapter 3: Operation 3
- Chapter 6: Solving Problems 4
- Appendix C: Loopback Tests 4
- Contents 5
- Product Description 7
- What You Will Need 9
- Safety Warnings 9
- 2 Installation 10
- MultiModemZPX User Guide 10
- Line Connection 11
- Phone Connection 11
- Microphone Connection 12
- Windows 95 13
- Windows 98/Me 13
- Windows NT 4.0 16
- Windows 2000 18
- The Global Wizard Utility 20
- AT Commands 20
- Operation 22
- Introduction 23
- Configuring the Modem 23
- PhoneTools Features 23
- Connecting to the Internet 23
- Dial-Up Networking 24
- Sending a Fax 24
- References 25
- S-Registers & 26
- Result Codes 26
- S-Registers 45
- Configuration 50
- Basic Procedure 51
- 5 Remote Configuration 52
- Problems 53
- 6 Solving Problems 55
- Data Is Being Lost 57
- Voice Mail Test 59
- Loopback Test 59
- Speakerphone Test 59
- Appendixes 60
- FCC Part 68 Telecom 61
- FCC Part 15 62
- Fax Branding Statement 62
- Canadian Limitations Notice 63
- Industry Canada 63
- A Regulatory Compliance 64
- South African Notice 65
- B Technical Specifications 66
- Test procedure 69
- C Loopback Tests 71
- Technical Support 72
- International Distributors 73
- Internet Sites 74
- Upgrade Overview 75
- E Upgrading the Modem 76
- Installation 78
- Calling the ISP 80
- Answering Calls 80
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